Return Policy
- Return due to a damaged product/packaging at the time of delivery, we will need photographic proof of the packaging and the product from your end. The original invoice with the company’s seal and signature must be presented for all return requests. We may cancel the request if you fail to provide substantial proof. Subject to the provisions of this Return Policy, in order to be eligible to return the product and avail of the refund as described herein, you have to notify the Company in writing and return the product within 24 (twenty-four) hours from the time you received it. The product must be unused and in its original condition with all original tags and packaging intact and should not be broken or tampered with.
You need to inform us about your decision to return the product on customercarer@indofrench.co.in, and provide us with full details of the defect complained of, the invoice number and delivery note number, prior to shipping the same to us.
- Return due to manufacturing defects: The guarantee is limited to distortion of thickness (sagging) of mattresses. If the sagging is 1” (one inch) or more, you have to send a photo along with a copy of a signed and stamped invoice and guarantee card. If necessary, our company representative will inspect the mattress. If we found your complaint is genuine you will get the replacement within 10 to 15 days from the date of receipt of defective mattress.
You shall not be entitled to return the products, and we shall have no obligations or liability in respect of products where we are satisfied that the damage complained of, was caused by misuse, improper storage, maintenance, use, assembly, installation, alteration or repair
- You shall not be entitled to cancel any order, where the products pertaining to such order have already been despatched by the Company to the address specified in the relevant order. If You changed your mind and want to cancel the order and if the Company receives a cancellation request with in 24 hrs of placement of order from you and the order has not been processed / approved by the Company, the Company shall cancel the order and refund the entire amount paid by you in respect of such order.
Shipping:
- Company will be responsible for paying for the shipping costs for returning the product, subject to return claim being approved by the company. Also, company will bear the entire cost of replacement including packing and transportation.
- Customers have to ensure that the returned product reaches us in good condition. Any cost incurred towards the transit damages will be debited to you.
Refunds:
You will be notified once we received your returned product.
Where we are satisfied, after inspection of the returned product, that the complaint by you in respect of the product is genuine and is not excluded under the provisions of this Return Policy or the guarantee Document, we will notify you of the status of your refund/ replacement, and thereafter, we will initiate a refund/replacement. You will receive refund/replacement within 10 to 15 working days.